By creating the opportunity for your customer base to provide feedback, you create a
community invested in your brand and willing to help you improve, unlike traditional mystery shopping, which
is far more critical and lacks authenticity.
Get valuable insight into your customers' in-store journey with feedback on store
cleanliness, interaction with staff, product availability and overall experience, to name a few.
Engagements that blend digital and in-store channels are imperative in today's
world. Have continuous visibility and satisfaction metrics of your various customer touchpoints such as
click-and-collect, E-commerce, in-store, and returns process by continuously engaging customers who use these
services.
The call-to-action prompted by loyalty incentives (e.g. discounts and vouchers) is an
effective method of gathering feedback with a higher engagement rate. Delighting your customers results in
increased satisfaction and basket spend.
With Tellus, you have multiple options available to gather valuable information from your
customers, such as surveys, compliments, complaints, suggestions, out of stock, etc.
Surveys can be
customized with 5-star reviews, 0-10 ratings, multiple-choice, smileys or user-generated content (UGC). Gather
customer information and respond to their suggestions or complaints. Deliver surveys through various channels
such as SMS, email, your website, QR-code or a link. Choose any or all of the above to suit your customer
type.
